If you are having difficulty with Thunderbird not downloading Gmail emails with the screen just displaying the status message “Connected to imap.gmail.com” – and if you also use ESET Nod32 antivirus – then it is likely that it is Nod32 that is the issue, not Thunderbird or Gmail.
Here’s how to fix it:
1. In your Windows task bar at the bottom right of the screen, click on the arrow to show hidden task icons
– then right click on the ESET logo
– finally, left click on the “Advanced setup” link
![](https://www.simonhampel.com/wp-content/uploads/2020/12/image.png)
2. In the Advanced setup page, click “WEB AND EMAIL”
![](https://www.simonhampel.com/wp-content/uploads/2020/12/image-6.png)
3. click “Email client protection” under the “WEB AND EMAIL” menu
![](https://www.simonhampel.com/wp-content/uploads/2020/12/image-2.png)
4. Scroll down and then click on “Email Protocols”
![](https://www.simonhampel.com/wp-content/uploads/2020/12/image-3.png)
5. Click on the checkbox next to “Enable IMAPS checking” in the “IMAPS SCANNER SETUP” section to disable it:
![](https://www.simonhampel.com/wp-content/uploads/2020/12/image-5.png)
… it should have a grey cross rather than a blue tick.
6. Click OK to save the setting
7. You should get a message pop up asking “Do you want to allow this app to make changes to your device” – say “Yes” to this.
8. Go to Thunderbird and click “Get Messages” – hopefully it will now
connect to Gmail and fetch your latest emails!
Thanks to @hugs70 on Twitter for pointing me in the right direction here.
UPDATE: there is more information available here on the ESET forums: Problems with thunderbird and IMAPS – I will monitor and update once a solution is found
Leave a Reply